We are offering free delivery and returns for the month of November. UK orders only.

EXTENDED CHRISTMAS DELIVERY

We’ve extended our usual limit for returns. Any purchases made online between 04 December and 24 December 2024 can be returned as late as 13 January 2025. For purchases made from 25 December 2024 onwards, our normal refund policy will apply.

DELIVERY

Once your order has been placed you will receive an 'order confirmation' by email. And once your order has been dispatched you will receive another email with 'Order Tracking', which will provide the status of the delivery.

PLEASE NOTE: during our busier Black Friday and Sale periods, orders can take up to 3 additional working days to be dispatched from our warehouse.

ENGLAND, SCOTLAND & WALES (excludes Scottish Highlands and Islands)

Deliveries to Northern Ireland, Scottish Highlands.

Deliveries to Jersey, Guernsey, Isle of Man and Islands.

Europe

As we don't deliver to all European countries, please see which countries we do deliver to: Germany, Austria, Belgium, Croatia, Cyprus, Czech Republic, Denmark, Finland, France, Greece, Ireland, Italy, Netherlands, Poland, Portugal, Spain, Sweden & Switzerland.

• Delivery charge starts from £9.95 depending on the chosen country and the weight of the order.
• The exact delivery cost will be calculated at checkout based on the weight of the product(s) in your basket.
• Deliveries will take up to 10 working days (excluding Bank Holidays).

Custom & Duty

From 1st January 2021, orders from the EU countries with an order value over €150 will be subject to import duty. Ghost Ltd pays all import taxes and duties on your behalf but we are aware that recently some of our customers have been contacted by our carrier partner and have been asked to pay charges for the parcel to be delivered. That is an error relating to Brexit transition process changes and we are working with our carrier partner to ensure they resolve it as quickly as possible. In the meantime, if you are contacted by our carrier partner and a duty payment is requested, then you will need to pay the charge to release the order for delivery. Please then contact at customerservices@ghost.co.uk with proof of your duty payment and we will ensure you are refunded. We apologise for this inconvenience and thank you for your continued support.

Rest of the World (Non-EU)

Please note we only deliver to the following Non-EU countries: Australia, Canada, Japan, New Zealand, Singapore & United States.

• Delivery charge starts from £19.95 depending on the chosen country and the weight of the order.
• The exact delivery cost will be calculated at checkout based on the weight of the product(s) in your basket.
• Deliveries will take up to 14 working days (excluding Bank Holidays)

Custom & Duty

Any customs or import duties are charged once the order(s) reaches its destination country. These charges must be paid by the recipient of the order(s). We are unable to predict the charges and the recipient is liable for the payment of the import duties, customs & local sales tax. Contact your local customs office for more information on potential charges.

Price Paid

Prices are shown in UK Pound Sterling and are inclusive of VAT at 20%. Orders delivered within the European Union will be inclusive of VAT.

As stated above, please note that we are unable to refund any duty paid on items returned to us either faulty or unsuitable as this is a contract between the purchaser and own country Customs & Excise.